Purpose
The Program Director is responsible for overseeing the successful management and delivery of digital experience and technology programs. This role ensures alignment with client objectives and the agency's strategic vision while driving impactful results through innovative solutions and seamless program execution.
Primary Responsibilities
Program Strategy Development
Lead the development and execution of comprehensive program strategies that align with client goals and emerging technological trends.
Client Partnership and Advocacy
Serve as the primary point of contact for high-profile clients, ensuring strong relationships are maintained and client objectives are met. Advocate for the client’s needs within the agency to drive program growth.
Multidisciplinary Team Leadership
Lead and manage cross-functional teams, including designers, developers, technologists, and strategists, to deliver integrated digital experiences. Foster collaboration and creative problem-solving to ensure successful program delivery.
Program Planning and Execution
Create detailed program plans, ensuring that all components are delivered on time, within budget, and to the highest standards. Lead the execution of the program, adjusting plans as necessary to meet evolving client needs.
Other Responsibilities
Technology and Experience Integration
Ensure that design, technology, and strategy work together cohesively within programs, delivering innovative digital experiences for clients.
Financial and Resource Management
Oversee program budgets, ensuring that resources are allocated effectively and the program is delivered within financial constraints.
Risk Management and Problem Resolution
Identify and mitigate program risks proactively, addressing conflicts and issues to ensure successful program execution.
Stakeholder Engagement and Communication
Communicate program status, achievements, and challenges to all stakeholders, delivering presentations and reports that showcase program value and outcomes.
Skills & Knowledge
Strategic Thinking
Ability to develop and execute long-term program strategies that deliver results aligned with client goals.
Technology Expertise
Strong understanding of digital experience technologies, including UX/UI design, development processes, and emerging technologies such as AI, AR/VR, and automation.
Client Relationship Management
Skilled in building and maintaining strong relationships with clients, with a focus on delivering value and addressing their business needs.
Project Management
Proficiency in project management tools (e.g., Jira, Trello) and methodologies (e.g., Agile, Scrum) to manage multiple programs and resources effectively.
Analytical and Reporting Skills
Ability to analyze data to monitor program performance, identify trends, and make adjustments to optimize deliverables.
Experience
Years of Experience
Typically requires 5+ years of experience managing large-scale digital experience and technology programs.
Industry Niche
Digital Experience, Technology Integration, Project Management, Program Management, Strategic Planning, Operations, Marketing & Advertising.
Education
Bachelor’s degree in Digital Experience, Marketing, Business Administration, or a related field.